Simple terms for a smooth beach rental.

Booking & Payment

We confirm everything before you pay.

Submitting a delivery request does not charge you or confirm the order. We confirm timing, access, and the final amount before texting you a secure payment link. We do not require a deposit or place a hold on your card.

Cancellations

Cancel at least 24 hours before delivery for a full refund.

The cutoff is based on your confirmed delivery time. Cancellations made less than 24 hours before delivery, including same-day cancellations, are not refundable. Contact us as soon as you know your plans have changed.

Care of Rental Gear

Use it normally, keep it secure, and return every part.

Sand, sunscreen, salt water, and ordinary wear are expected. You are responsible for repair or replacement costs when gear is lost, stolen, broken, burned, left behind, or returned with damage beyond normal use.

Gear or accessories that are missing or not ready at the agreed pickup location may be charged at their repair or replacement cost. If something goes wrong, contact us promptly. We will explain the issue and amount before sending a secure payment link for any additional charge.

Safe & Lawful Use

Use the gear safely and follow local rules.

Use the gear only for its intended purpose and in suitable conditions. Follow posted rules, lifeguard instructions, permit requirements, property rules, and any setup or safety instructions provided with the gear. Stop using the gear if weather, water, or other conditions become unsafe. Children and inexperienced users must be supervised by a responsible adult.

You accept the ordinary risks that come with beach, water, transport, and fire activities and are responsible for everyone using the rental gear. To the fullest extent permitted by law, Hamptons Beach Co is not responsible for injury, property damage, or other loss caused by misuse, unlawful use, unsafe conditions, inadequate supervision, or failure to follow instructions. Nothing in these terms limits rights or responsibilities that cannot legally be limited.

Delivery, Pickup & Access

Help us reach the house and collect everything on time.

Provide the correct address, working gate codes, parking or access instructions, and a reachable phone number. Keep all gear and accessories together in the agreed pickup location.

If an incorrect address, inaccessible property, or gear that is not ready requires another trip, we may charge an additional trip fee. We will tell you the amount before scheduling the return trip.

If we cannot reach the property contact or complete delivery or pickup as arranged, we will try to contact you using the information on the request. The standard cancellation rule still applies. We only add a trip charge when another trip is actually required, and we explain the amount before scheduling it.

Booking Communications

You choose whether we coordinate by text.

Scheduling delivery does not require consent to receive text messages. We will use email unless you separately check the optional text-message box or text us first. If you choose texts, messages are limited to your request, payment, access, delivery, pickup, and support. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. Read the SMS Terms for the complete program terms.

Privacy

Your contact information is used to serve your rental.

We use the information you provide to answer inquiries, coordinate rental requests, process payment, and arrange delivery and pickup. We may share it only with service providers needed to operate those services.

We do not sell personal information. Mobile numbers and text-message opt-in data are not shared with third parties or affiliates for marketing or promotional purposes. See the standalone Privacy Policy for more information.

Our operations tools may include Google Maps features and content when our team checks a delivery address. Use of those features and content is subject to the Google Maps/Google Earth Additional Terms and the Google Privacy Policy.